FAQs

Frequently Asked Questions (FAQ)

General Questions

Q: Where are your products made? A: All of our products are handcrafted in our workshop using high-quality materials, including reclaimed wood and sustainable resources whenever possible. Each piece is made with love and attention to detail.

Q: Do you take custom orders? A: Yes! We’re happy to create custom pieces tailored to your needs. Whether you’re looking for a specific size, finish, or design, please visit our Custom Orders page to share your ideas with us.

Q: Are all items unique? A: Yes, each handcrafted piece is one-of-a-kind. Variations in color, texture, and grain are part of the charm and uniqueness of our designs.

Shipping and Delivery

Q: How long does it take to process and ship an order? A: Orders typically take 5-7 business days to process. Shipping times vary depending on your location, but most domestic orders arrive within 3-5 business days after shipping.

Q: Do you ship internationally? A: At this time, we only ship within the United States. We hope to offer international shipping in the future—stay tuned!

Q: How can I track my order? A: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

Returns and Exchanges

Q: What is your return policy? A: We accept returns on non-customized items within 14 days of delivery. Items must be in their original condition and packaging. Please review our Return Policy for more details.

Q: Can I return a custom order? A: Unfortunately, custom or personalized items are non-returnable unless they arrive damaged or defective.

Q: What if my item arrives damaged? A: We take great care in packaging our items, but if your order arrives damaged, please contact us within 48 hours with photos of the damage. We’ll make it right with a replacement or refund.

Product Care

Q: How should I care for my wooden items? A: To maintain the beauty of your wooden products, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use wood-safe polish occasionally to restore shine.

Q: Can I use your vases with water? A: While our vases are primarily decorative, some can hold water if properly sealed. Check the product description for specific care instructions.

Other Questions

Q: Can I buy your products in person? A: Currently, our products are exclusively available online at Amy John Designs. Stay updated on potential pop-up events or craft fairs by following us on social media.

Q: How can I contact you with additional questions? A: You can reach us through our Contact Us page or email us directly at support@amyjohndesigns.com. We’re happy to help!